Application process guide
Please find out if the client has a current account with Nomo.
If the client has a Nomo current account
If yes, you can complete and submit the client’s financial application via the portal, you must use the same email address
registered with Nomo application form will ask for information in the following categories:
If the client does not have a current account with Nomo
Ask the client to download the Nomo app and complete the account opening process. Qatar, Bahrain or Oman clients to select
Saudi as country of residence. Once the account is approved, you can submit the application. The application form will ask for
information in the following categories:
- *Property finance type
- Applicant’s details
- Applicant’s income
- Applicant’s expenses
- Applicant’s property finance needs
- About the property
- Contacts
- Your details (broker)*
Upon submission: please inform client(s) that they will receive a notification to review and approve the application in
the app. After which the application will be picked up by Property Finance Team at Nomo.
If the client does not have a current account with Nomo
Ask the client to download the Nomo app and complete the account opening process. Qatar, Bahrain or Oman clients to select Saudi as country of residence. Once the account is approved, you can submit the application. The application form will ask for information in the following categories:
- *Property finance type
- Applicant’s details
- Applicant’s income
- Applicant’s expenses
- Applicant’s property finance needs
- About the property
- Contacts
- Your details (broker)*
Upon submission: please inform client(s) that they will receive a notification to review and approve the application in
the app.
Activating Nomo Bank Account
The client must complete a series of steps, which include downloading the app, verifying their phone number, performing a
security check, and creating a passcode for login. If the steps are not followed correctly, it can cause technical issues and delay the
application until the correct actions are taken.
Please note: after you submit the application, client(s) can’t claim/activate an account by ‘register’ or ‘sign-in’ via
the Nomo app. Please ask the client not to download the app until they complete KYC checks and receive a ‘claim
account’ email as follows:
1. Client and broker will receive first email to upload passport photo and selfie via link – client should reply.
2. Client and broker will receive second email requesting POA – client or broker can reply if it hasn’t been
provided via application submission, please note that we will only accept actual photo’s of the POA,
not scanned copies, or photos of the scanned copies.
Once the above stages are completed, and KYC requirements are completed, the client will receive an email to activate/claim a Nomo account which they need to do from their mobile device only and complete the following steps:
1. Client should click on “activate your account button/link”
2. Download Nomo app from App Store or Google Play and follow steps in app Please note: once client downloads the app, client should go back to the activation email and click on the activation button to be able to see the steps below.
ACTIVATION BUTTON LINK SHOULD DIRECT THE CLIENT STRAIGHT TO THE FOLLOWING STEPS:
A Verify phone number with code sent via SMS. Client must enter the mobile number that’s registered on the system to be able to receive the 6-digit code.
B Security check to confirm passport expiry date
C Create a new 6 digit passcode – this passcode will be used to enter the app and access Nomo account
D Continue to ‘sign-in’
E ‘Already with Nomo? Sign in.'Please do not click on ‘open account now' because the client already has one
F To log in, client must enter the email address that’s been registered on the system
G Enter the 6-digit passcode to log in
Property finance team will request the documents, please refer to our packaging requirements/checklist to send to the underwriters.
- Once the case has been fully underwritten a valuation is instructed, received and reviewed
- Offer is generated and sent to the client via docusign and a copy is sent to the broker
- Upon signing the offer, the client needs to pay the ARR fee and banks costs (if applicable) into the Nomo current account • Legals are instructed
- Case completion
- Proc fee invoice is sent in by broker and Proc fee is paid
Common issues
SPV’s
Before applying for SPV applications, please ensure you have the TIN UTR number and the company’s business bank
account details. KYC on the SPV will be conducted after the Client’s account is approved,
Acceptable verification documents
Kuwait
- First hand front and back side pictures of valid Kuwait Civil ID card (no scans, Digital ID or secondary images can be
accepted) - Utility bills dated within the last 3 months showing your name and full residential address (English)
- Bank statements dated within the last 3 months showing your name and full residential address
UAE
- First hand front and back sides pictures of valid Emirates ID card (no scans, Digital ID or secondary images can be
accepted. Alos, one of the below in addition to EID - Copy of valid Tenancy agreement for Dubai, Abu Dhabi or Sharjah. Utility bills dated within the last 3 months showing
your name and full residential address - Letter from employer confirming full residential address
- Signed letter from sponsor confirming residential address and the sponsor’s proof of address (must be one of the
documents above)
KSA
- National Address Verification extract in your name, dated within the last 3 months
Bahrain
- Smart Card printout
- Utility bills dated within the last 3 months showing the name and full residential address
- Front and back first hand pictures of valid drivers licence showing full residential address
Qatar
- Qatari ID card display residential address (in Arabic) on the back
- Qatar National Address Certificate (available via digital ID login)
- Utility bills dated within the last 3 months showing the name and full residential address